General Apartment FAQs
Q: What is the guest policy?
A: Oakbrook Townhomes in Franklin, TN allows residents to host guests under community guidelines. Contact our leasing office for specific guest policy details.
Q: Overnight visitors?
A: Overnight visitors are welcome, but are limited to no more than two stays per month to ensure the comfort of all residents.
Q: Visitor access to amenities (pool, fitness center, clubhouse)?
A: Guests may enjoy Oakbrook’s resort-style pool, fitness center, and clubhouse, but must always be accompanied by a resident. Each resident may bring one guest at a time.
Q: Extended guest stays?
A: Guests may stay up to 14 consecutive days. Longer visits require written consent from Oakbrook Townhomes management.
Q: Address?
A: Oakbrook Townhomes, 1000 Legion Dr, Franklin, TN 37067-2003, located in the sought-after Cool Springs neighborhood.
Q: Property ownership?
A: Our homes are available for rent only—Oakbrook Townhomes offers a maintenance-free lifestyle with the feel of homeownership.
Q: Renter insurance?
A: Yes, renter’s insurance is required. Oakbrook offers convenient options starting at $15 per month.
Q: Corporate rentals policy?
A: We welcome corporate rentals. Contact our Franklin leasing team at 629.283.1700 for tailored details.
Q: Leasing Office Hours?
A: Monday–Friday: 9am–5pm, Saturday: 10am–4pm, closed Sunday. Check our website for holiday hours.
Q: Application Fee?
A: $85 one-time fee per applicant (non-refundable). Covers application processing, background, and credit checks.
Q: Administration Fee?
A: $250 one-time fee per unit (non-refundable). Required at the time of application.
Q: Pet Rent?
A: $35/month per pet. Oakbrook is a pet-friendly community.
Q: Convenience Fee?
A: $135/month per unit. Includes 300 Mbps AT&T internet, valet trash, Fetch package delivery, and pest control.
Q: Pet Fee?
A: $425 for 1 pet, $750 for 2 pets (max 2, non-refundable).
Q: Leasing phone number?
A: Call Oakbrook leasing at (629) 229-9961 for availability and tours.
Q: Property description?
A: Oakbrook Townhomes offers brand-new two, three, and four-bedroom luxury townhomes in Franklin’s Cool Springs neighborhood, built in 2023. Each home features modern finishes, spacious layouts, and smart-home technology.
Floor Plans
Q: 2A - Harpeth floorplan description?
A: The Harpeth is a spacious two-story, two-bedroom townhome featuring dual en-suite bedrooms, walk-in closets, private porch and balcony, detached two-car garage with driveway, and a signature bath with dual vanity and walk-in shower.
Q: 2B - Harrington floorplan description?
A: The Harrington offers two floors of living space with two en-suite bedrooms, open-concept kitchen and living areas, a private porch and balcony, and an attached two-car garage.
Q: 3A - Ellington floorplan description?
A: The Ellington is a three-story layout featuring three en-suite bedrooms (perfect for roommates), two private balconies, large closets, an attached two-car garage, and additional driveway space in select units.
Q: 3B - Ellison floorplan description?
A: The Ellison is a unique two-story plan with three bedrooms, a mix of signature and standard bathrooms, balcony, porch, two pantries, and an attached two-car garage.
Q: 4A - Winstead floorplan description?
A: The Winstead is Oakbrook’s largest layout with three floors, four bedrooms (two en-suites), spacious living areas, private outdoor spaces, and an attached two-car garage plus driveway in select units.
Amenities & Features
Q: What townhome amenities are offered?
A: Oakbrook Townhomes include private ground-floor entrances, attached/detached two-car garages, smart-home technology, EV charger pre-wiring, quartz countertops, in-unit washer/dryer, stainless steel appliances, and open floor plans with expansive views.
Q: What community amenities are available?
A: Oakbrook offers a resort-style heated pool & spa, poolside cabanas, 24/7 fitness center with complimentary beverages, a pet spa and dog park, outdoor kitchens, community gardens, and a resident clubhouse with gourmet coffee bar.
Q: What services are included?
A: Residents enjoy valet trash, Fetch package delivery, online resident portal access, BILT rent rewards, Esusu rent reporting, and local business discounts.
Q: What community features set Oakbrook apart?
A: Our Franklin townhome community is pet-friendly, smoke-free, roommate-friendly, and offers flexible lease terms plus deposit alternatives.
Community & Neighborhood
Q: What is nearby Oakbrook Townhomes?
A: Oakbrook is located just 14 miles south of Nashville in Cool Springs. We’re close to Cool Springs Galleria, historic downtown Franklin, Arrington Vineyards, Pilgrimage Music Festival, and major employers like Nissan and Mars.
Q: What schools serve Oakbrook?
A: Our community is zoned for Franklin Special School District and Williamson County Schools, including Johnson Elementary, Freedom Middle, and Centennial High.
Q: What is Franklin, TN like?
A: Franklin combines small-town charm with big-city convenience. Residents enjoy historic attractions, annual festivals like Pumpkinfest and Dickens of a Christmas, boutique shops, and award-winning schools—all within minutes of Nashville.
Fees & Payments
Q: What fees should I expect?
A: Application Fee: $85, Administration Fee: $250, Pet Fee: $425–$750, Pet Rent: $35/month, Convenience Fee: $135/month, Security Deposit: from $1,000.
Q: When is rent due?
A: Rent is due on the 1st of every month. A late fee of 10% applies after the 6th.
Q: How can I pay rent?
A: Rent can be paid via the BILT app or website (ACH or card, with rewards points), the resident portal, or by certified funds (check or money order).
Q: How quickly do payments post?
A: Payments typically post within 1–3 business days, depending on the method of payment.
Q: Do you report rent to credit bureaus?
A: Yes, if residents opt in through BILT or Esusu credit reporting services.
Residents & Maintenance
Q: What counts as urgent maintenance?
A: Urgent issues include loss of heat, AC, or hot water; flooding; burst pipes; electrical outages; fire hazards; broken locks; or a clogged toilet if only one bathroom is available.
Q: How do I request maintenance?
A: Submit requests via the resident portal, text Ellie (our virtual assistant), or call the leasing office. Emergency maintenance is available 24/7.
Q: What is the emergency maintenance number?
A: For non-life-threatening emergencies, call 629.265.0664. Dial 911 for life-threatening emergencies.
Q: Can I switch units?
A: Unit transfers require a new application process. Contact the leasing office for available options.
Q: What is the right to cure policy?
A: Residents may avoid eviction by paying their balance in full by the specified cure date.
Q: When can I get keys on move-in day?
A: Keys are available as early as 10 a.m. once your move-in inspection is complete.
Q: Is subletting allowed?
A: No, Oakbrook Townhomes does not allow subletting.
Leasing & Application
Q: Where can I apply?
A: Apply online at www.oakbrookliving.com. Applications are typically approved within 48 hours.
Q: What lease terms are available?
A: We offer flexible lease terms from 3 to 24 months, ideal for both short-term and long-term needs.
Q: What documents are required?
A: Applicants must provide ID, SSN/ITIN or passport, proof of income/savings, and recent rental history. Multiple forms of income verification are accepted.
Q: Is there a minimum credit score?
A: There is no set minimum, but applicants with FICO scores of 620+ are more likely to be approved without conditions.
Q: Do you accept guarantors?
A: Yes, U.S.-based guarantors are accepted if applicants don’t meet income or credit requirements. Guarantors must earn 5x annual rent.
Q: Are corporate leases allowed?
A: Yes, Oakbrook Townhomes accepts corporate leases. Contact our leasing office for details.
Q: Are housing vouchers accepted?
A: Please contact the leasing office for current voucher acceptance details.
Q: Do you offer affordable housing?
A: No, Oakbrook does not participate in affordable housing programs.
Q: Do you allow pets?
A: Yes. Oakbrook is a pet-friendly Franklin townhome community. Maximum two pets, $35/month per pet rent, plus pet fee. No weight limit, but restricted breeds apply.
Q: Do you offer furnished units?
A: No, but we can recommend furniture rental services for your convenience.
Q: What tour options are available?
A: We offer guided tours, live virtual tours, and self-guided tours daily from 8 a.m.–9 p.m. Book online at selftournow.com.
Parking & Transportation
Q: Do townhomes include parking?
A: Yes, every Oakbrook townhome has a private two-car garage. Select homes also include additional driveway parking.
Q: Is guest parking available?
A: Yes, free guest parking is available onsite. Contact our leasing team for details.
Q: Is the property near public transportation?
A: Public transportation options in Franklin, TN are limited. Most residents commute by car, with easy access to I-65 and Highway 31.
Contact & Office Info
Q: What is the leasing phone number?
A: Call Oakbrook Townhomes at 629.265.0664.
Q: Where is Oakbrook located?
A: Oakbrook Townhomes, 1000 Legion Dr, Franklin, TN 37067 in the Cool Springs neighborhood.
Q: When is the leasing office open?
A: Mon–Fri: 9am–5pm, Sat: 10am–4pm, closed Sundays. See our homepage for holiday hours.